» Technical
Assistance:
Complete solutions through contracts or “On Demand” solicitations
for the support and maintenance of the equipments in the TI area, telecommunication,
telephony banking and commercial automation. Tecnocoop Informática has
got partnerships with the biggest manufacturers in the market and a large stock
of replacement pieces.
» Help Desk:
Set of methodologies and software tools developed in order to increase its
clients’ productivity through technological resources, to improve the
quality of the services provided to the final users through the adoption
and management of the Service Level Agreement (SLA), alignment in the area
of technology with the entrepreneurs’ aims and reduction of TCO (Total
Cost Ownership).
» Applications
Support
Indoor Support and on-site for the software applications, rollouts, migrations
and integration of platforms.
» TI
Infrastructure Administration
Administration and support of technological environment through management
tools and technical resources.
» Cabling:
Planning and implementation of structured cabling systems ( data and voice). |